Why Zappos Pays New Employees to Quit--And You Should Too

An interview with Bill Taylor, Game Changer Blogger HarvardBusiness.org. Zappos knows that they can not deliver great customer service, if their employees are committed to the values of the company. So what do they do? They shall terminate the workers!



http://www.youtube.com/watch?v=cQLTQAv5JQA&hl=en

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